辦公室常用職場英語情景對話
辦公室常用職場英語情景對話
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辦公室常用職場英語情景對話：
情景對話1：
Miss Melita Fagurian telephoned Oral to enquire about the advertisement for a junior secretary. Opal asked her a number of questions， including when she could come for an interview， Today we shall first hear Opal telling Mr Ballito about the telephone conversation with Melita and then we shall listen to the interview itself. Here are Opal， Ballito and Melita.
OPAL：Mr Ballito.
MR BALLITO：Yes， Opal.
OPAL：A Miss Melita Fagurian telephoned this morning in answer to our advertisement for a Junior Secretary.
MR BALLITO：What did she sound like?
OPAL：She sounded very nice on the telephone. She spoke very clearly. She has been working as a shorthand-typist at the National Bank for the last two years.
MR BALLITO：Did you ask her to come for an interview?
OPAL：Yes， she's coming next Thursday at four o'clock.
MR BALLITO：Good. Have you sent her a copv of our Conditions of Service?
OPAL：Yes， she asked about salary and hours of work， so I said I would send her a copy.
MR BALLITO：Fine. And have you sent her an application form?
OPAL：Yes， I have， and she's going to bring it with her when she comes for an interview next Thursday.
MR BALLITO：Good. When she arrives， give her a short dictation and typing test. let me know how she gets on with it. If you think she's satisfactory， I'll interview her myself.
OPAL：Very well， Mr Ballito. If all goes well， I'll bring her to meet you at half-past four.(FADE) Come in. (DOOR OPENS)
(DOOR CLOSES)
MELITA：Good afternoon. I have an appointment with Miss Karli at four o'clock.
OPAL：That's right. I'm Miss Karli. You must be Melita Fagurian. Do come in and sit down.
MELITA：Thank you very much.
OPAL：I sent you an application form. Did you receive it?
MELITA：Yes， I did. I've completed it and brought it with me. Here it is.
OPAL：Oh thank you very much. I also sent you a copy of our Conditions of Service.
MELITA：Yes， I've read it through.
OPAL：Did you understand it?
MELITA：Yes， thank you.
OPAL：So now you know all about our working hours， holiday arrangements and salary scales. Or are there any questions you want to ask?
MELITA：No， thank you， everything was explained very clearly.
OPAL：Good. Now let me tell you something about the job and the Company.Mr Ballito is the Managing Director of the Company and I'm his secretary. I have a great deal of work to do so Mr Ballito his decided to employ a junior secretary to help me.
MELITA：Oh I see. So my work would be to help you?
OPAL：Yes， you would answer the telephone， do the filing and some shorthand-typewriting. Can you use a duplicator?
MELITA：Yes， I' ve learnt how to type stencils and run off copies on a duplicator at the Bank.
OPAL：Oh， good. Now， I'm going to give you a short dictation and typing test， and then Mr Ballito wants to see you.
MELITA：Thank you.
情景對話2：
Mr Ballito' s secretary， Opal， is very busy nearly all the time. She has to answer letters，take messages，arrange appointments and answer the telephone. Mr Ballito thinks that Opal needs someone to help her in the office. He has decided to advertise in the newspaper for a junior secretary.Today Opal helps Mr Ballito draft anadvertisement which will be sent to the 'Dongali Times' to appear in Friday's issue.Here is Mr Ballito talking to Opal about the idea.
MR BALLITO：Opal. I want to advertise for a new junior.
OPAL：A new junior?
MR BALLITO：Yes， a new junior secretary.You have to spend so much time on the telephone that you need someone to help you in the office.
OPAL：That's a good idea. Then I can spend more time dealing with correspondence.
MR BALLITO：Yes， and if you spend more time on correspondence， I'll have more time to visit customers.
OPAL：And the firm will do more business.
MR BALLITO：Yes， and if the firm does more business， it' 11 make more money.
OPAL：(LAUGHING) And we'll all Get more pay.
MR BALLITO：Yes， Perhaps. Anyway let's start by getting a new junior secretary. We can put an advertisement in the daily newspaper.
OPAL：Right， what shall we. say in it，MR BALLITO： (DICTATING) Erm …… Junior Secretary wanted Oh， in block capitals. Then， Em ……A vacancy exists for a junior secretary in a medium-sized firm. Applicants， should be， shorthand-typists with a knowledge of secretarial duties. (NORMAL) What about that?
OPAL：I think it would be a good idea to put “office practice” instead of “secretarial duties.”
MR BALLITO：Do you? Why?
OPAL：Well， if she's worked in an office， she will know aboutoffice practice. But she may not know anything about secretarial. duties.
MR BALLITO：Yes. Yes， you're quite right.Put “Applicants” should be shorthand-typists with a knowledge of office practice.Secretarial training provided.
OPAL：Oh， I see. If she wants toknow anything special， I'll explain it to her.
MR BALLITO：Yes， yes. Now should we ask applicants to phone or write?
OPAL：Oh， phone， I think. You canfind out. a great deal about someone front their telephone manner. Oh， and what about languages?
MR BALLITO：Well anyone who uses the telephone in business should be able to speak at least one foreign language - we'd better put “Knowledge of one foreign language essential” somewhere. Oh， and will you mention that when you are interviewing the applicant. Now， read out the advertisement.
OPAL：UNIOR SECRETARY WANTED - in block capitals. Then Um. A vacancy exists for ajunior secretary in a medium sized firm. Applicants should be shorthand-typists with a knowledge of office practice. Secretarial training provided.Knowledge of one foreignlanguage essential. Telephone Dongali 52364 and ask ，for Miss Opal Karli.
MR BALLITO：Yes， now that's all right.Type it out and send it to the “Dongali Times.”
OPAL：When do you want it to appear?
MR BALLITO：Oh， in Friday's issue， I think.Thank you Opal. Thank you.
情景對話3：
Miss Melita Fagurian， who has been working as a shorthand-typist for two years at the National Bank would like to apply for the junior secretary in Modern Office Limited. Opal will send Melita an application form. She will complete it and bring it with her when she comes next Thursday for an interview Here'-s Melita phoning Opal at Modern Office Limited.
OPAL：Mr Ballito's office.
CALLER： May I speak to Miss Karli，please?
OPAL：This is Miss Karli speaking.
CALLER： Oh， good morning， Miss Karli.I'm phoning to enquire about your advertisement for a junior secretary.
OPAL：Oh， thank you very much.May I have your name please?
CALLER： Yes， my name's Melita Fagurian.
OPAL：(SLOWLY， AS SHE WRITES)Melita Fa …… I'm sorry I didn't catch your family name. Would you repeat it please?
MISS FAGURIAN：Fagurian， Melita Fagurian. F for Freddie，A for Apple， G for George，U for Uncle， R for Robert， I forInk， A for Apple， N for No-one.
OPAL：I see， thank you， Miss Fagurian.and your address?
MISS FAGURIAN：It's Apartment 6， 29， Republic Avenue.
OPAL：(SLOWLIIY) Apartment 6， 29 Republic Avenue.
MISS FAGURIAN：That's right.
OPAL：Have you got a telephone number?
MISS FAGURIAN：No， I'm not on the phone.
OPAL：And where are you working now?
MISS FAGURIAN：I'm working as a shorthand typist at the National Bank.
OPAL：Why do you want to leave?
MISS FAGURIAN：Well， I've been working in the bank for two years now and I'd like to work in another sort of organization. I'd also like to be a secretary.
OPAL：Do you know anything about secretarial work?
MISS FAGURIAN：Well， 1 am a good shorthand typist， I am Used to the telephone and I have a knowledge of office practice. Your advertisement says that secretarial training is provided.
OPAL：Yes， that's correct. We would also want you to attend language classes. Would you be willing to do that?
MISS FAGURIAN：Oh yes， of course. I'd like that.
OPAL：Fine. I'll send you an application form. Um …… please complete it and bring it with you when you come for an interview. Um ……when can you come for an interview?
MISS FAGURIAN：Well…er……
OPAL：Could you come …… er …… next Thursday about three o'clock?
MISS FAGURIAN：Well， actually f our o'clock would be more convenient for me.
OPAL：All right， four o'clock next Thursday then. The address is Ballito Building， Government Road， and the name of' the firm is Modern Office Limited.
MISS FAGURIAN：Thank you very much， MISS Karli. I'll look forward to meeting you at four o'clock next Thursday. Goodbye.
OPAL：Goodbye， Miss Fagurian.
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