英語(yǔ)投訴信回復(fù)范文
英語(yǔ)的投訴信，自然也是用英語(yǔ)來(lái)回復(fù)客戶的要求了。下面是學(xué)習(xí)啦小編給大家整理了英語(yǔ)投訴信回復(fù)寫(xiě)作范文，供大家參閱!
英語(yǔ)投訴信回復(fù)范文
Dear Sir,You have expressed your frustration andirritation with the city library over the past oneyear.
尊敬的先生，您來(lái)信表達(dá)了您在過(guò)去一年里對(duì)市圖書(shū)館的失望和氣憤。
There are usually long lines waiting for assistanceand for use of the computer card catalogue.
說(shuō)等待幫助和使用電子卡片目錄總是要排長(zhǎng)隊(duì)。
To avoid crowded conditions, we propose that youuse the library during off-peak hours.
為了避免這種擁擠狀況，我們建議您避開(kāi)圖書(shū)館開(kāi)放的高峰時(shí)間。
You should have no trouble getting help and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.
在11：30—14:30和17:30-19:30的時(shí)段里，您能方便地得到幫助和使用電子卡片目錄。
The rest are our busiest times.
而其他時(shí)間段就是我們最繁忙的時(shí)候了。
We always appreciate hearing your comments on the library.
我們一如既往地愿意聽(tīng)取您對(duì)圖書(shū)館的意見(jiàn)。
Please let us know how you think this is working out.
請(qǐng)來(lái)信告知這條建議是否奏效。
Yours faithfully, Li Ming
您真誠(chéng)的，李明
英文投訴信范文1
[Directions]：Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using "Li Ming" instead.
Dear Sir，
I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.
After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15℃，far from the standard temperature range from 0℃ to 9℃。
This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible?I hope that my problem will get your kind consideration. Yours faithfully，
Li Ming
[文章點(diǎn)評(píng)]
這封投訴信可以說(shuō)寫(xiě)得非常好，結(jié)構(gòu)很清晰，第一段首先肯定對(duì)方按時(shí)送貨上門(mén)的做法，隨后簡(jiǎn)述冰箱出了問(wèn)題。第二段說(shuō)明具體問(wèn)題，第三段提出要求。
英文投訴信范文2
Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投訴信模板
Dear ______,
①I(mǎi) am ______(自我介紹). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.
?、跿he reason for my dissatisfaction is ______(總體介紹). ④In the first place, ______(抱怨的第一個(gè)方面). ⑤In addition, ______(抱怨的第二個(gè)方面). ⑥Under these circumstances, I find it ______(感覺(jué))to______(抱怨的方面給你帶來(lái)的后果).
⑦I appreciate it very much if you could ______(提出建議和請(qǐng)求), preferably
______(進(jìn)一步的要求), and I would like to have this matter settled by ______(設(shè)定解決事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Ming
范文
Dear Sir
I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.
However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.
I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.
An early response will be appreciated.
Sincerely yours,
DELL
譯文
先生：
我寫(xiě)這封信是為了讓你知道你們一個(gè)員工的服務(wù)態(tài)度。我收到你們上個(gè)月的話費(fèi)單后發(fā)現(xiàn)有些計(jì)算錯(cuò)誤，我覺(jué)得我被多收了兩個(gè)國(guó)際長(zhǎng)途費(fèi)用。
但當(dāng)我打電話詢問(wèn)客服部門(mén)時(shí)，接電話的女孩態(tài)度非常粗魯。一方面她總是打斷我的話，另一方面她甚至說(shuō)錯(cuò)誤在我。這樣對(duì)待客戶的態(tài)度實(shí)在讓人難以接受。
我建議對(duì)這個(gè)女孩進(jìn)行懲罰，另外告訴該如何對(duì)待客戶。我希望她能向我正式道歉。
請(qǐng)?jiān)缛栈貜?fù)。
真摯的：DELL
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